FAQ

 

1. What sizes do you offer?

We offer a wide range of sizes to accommodate different body types. Please refer to our size chart for detailed measurements.

2. How do I care for my Infftru clothing?

To ensure the longevity of your Infftru garments, please follow the care instructions on the label. Generally, we recommend hand washing or using a gentle cycle on your washing machine, and avoiding high heat for drying.

3. What is your return policy?

We accept returns within 30 days of purchase. Items must be unworn, unwashed, and in their original condition with tags attached. For more details, please visit our Return Policy page.

4. How can I track my order?

Once your order has been shipped, you will receive an email with a tracking number. You can use this number to track your order on our Order Tracking page.

5. How can I contact customer service?

You can reach our customer service team via email at info@infftru-shop.com . Our business hours are Monday to Friday, 9 AM - 6 PM (PST).

6. What payment methods do you accept?

We accept various payment methods including Visa, MasterCard, American Express, PayPal, and Apple Pay.

7. Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request. However, once an order has been processed, we may not be able to make changes.

8. How do I use a promo code?

To use a promo code, enter the code in the designated field during checkout. The discount will be applied to your order total.

9. How can I stay updated on new arrivals and promotions?

You can stay updated by subscribing to our newsletter and following us on social media. We regularly post updates about new arrivals, promotions, and special events.

10. Are your products ethically made?

Yes, we are committed to ethical practices throughout our supply chain. We ensure responsible sourcing, fair trade, and ethical production methods.

11. What if the item I want is out of stock?

If an item you want is out of stock, you can sign up for notifications to be informed when it becomes available again. Alternatively, you can contact our customer service team for more information.

12. Do you offer any loyalty or rewards programs?

Yes, we offer a loyalty program where you can earn points on purchases and redeem them for discounts on future orders. Please visit our Loyalty Program page for more details.

13. How do I know my personal information is secure?

We take your privacy and security seriously. Our website uses industry-standard encryption technologies to protect your information. For more details, please see our Privacy Policy.

If you have any other questions, please feel free to contact us. We're here to help!